Refund & Returns Policy
At Zorynxa, we want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
Return Eligibility
You may request a return within 30 days of delivery. To be eligible for a return, items must meet the following conditions:
- Unused and in original condition
- In original packaging
- Not damaged or altered
- Proof of purchase required (order number or receipt)
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used or damaged after delivery
- Final sale or clearance items (if applicable)
- Personalized or customized products
How to Request a Return
To start a return, please contact us at:
Email: info@zorynxa.shop
Include the following information:
- Your order number
- Reason for return
- Photos of the item (if damaged or defective)
Our support team will review your request and provide return instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
- Zorynxa is not responsible for lost return shipments
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time: 10 business days after approval
Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrect item received
If you need an exchange, please contact us at info@zorynxa.shop.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still have not received your refund, please contact us.
Contact Information
Business Name: Zorynxa
Address:
1935 49th Rd #501
Brooklyn, NY 11204
United States
Email: info@zorynxa.shop
Phone: +1 (347) 860-3448